Your Customer Experience and Service Design

Integrate your business strategy and service into your online delivery.

Here’s what to consider

Customer Experience & Service Design

  • Customer Experience: to create seamless and memorable customer journeys.
  • Service Design: Take a customer-centric approach. Design experiences that flow with the service and sales funnel.
  • Online Strategy: that serves as the backbone for all your digital activities. Assess and identify what’s working and what needs improvement.
  • Content Strategy: that resonates with your target audience. Create and manage content.
  • Social Media & Community: to build customers around your brand. A strong focus on customer loyalty and engagement.
  • SEO: strategy designed to improve your site’s visibility and ranking. Making it easier for potential customers to find you and improving ROI on ads.
  • Conversion Rate Optimisation: Optimise your online elements to improve conversion rates.

The Customer Journeys

  • Customer Journey Mapping: from brand awareness to sale. Ensuring your online story hits all the essential touchpoints for conversion.
  • User Experience & Interface: to ensure your digital platforms are intuitive with no barriers.

Analytics & Sales Conversions

  • Tagging and Measurement Plan: to provide measurement touchpoints for continuous improvement.
  • Analytics: to track KPIs, providing insights that help to fine-tune your customer experience.
  • Sales Strategies: to deliver a sales funnel with compelling calls to action.

Omnichannel & Competitive Analysis

  • Omnichannel Strategy: coordinating your brand message across your platforms.
  • Competitive Analysis: to help you understand your competitive landscape. Allowing you to position your brand with precision.

Performance & Monetisation

  • Performance Metrics: that align with your business goals. Measure the impact of your online story on engagement and conversions.
  • Monetisation Strategy: The right revenue model. Whether it’s subscriptions, one-off purchases, or affiliate marketing, to maximise profitability.

Planning & Feedback

  • Timeline: including time for testing and iterations, ensuring on time delivery.
  • Concept Testing & Prototyping: To test concepts, pivots and interaction before development.
  • Customer Feedback Loop: for continuous improvement and refinement of your online story.